Celgene Patient Support Specialist
Meet Diana

Diana is a Celgene Patient Support® Specialist. To meet your Specialist, click here.

PhoneFor more information, call 1-800-931-8691

Understand your insurance plan

We know how hard it can be to understand your health insurance. When you enroll in Celgene Patient Support®, your Specialist can help answer your questions.*

Here are some commonly asked questions about insurance coverage:

Before you start any medicine, your doctor’s office may need to see if your health insurance will pay for it. This is called a benefits investigation. A benefits investigation will tell your doctor:

  • If your medicine is covered
  • How much your medicine will cost you
  • If your health insurance must approve the medicine before you start. This is called precertification or a prior authorization

At your request, your Celgene Patient Support® Specialist will:

  • Research your insurance benefits to determine co-pay responsibility and other out-of-pocket costs for your Celgene medicine
  • Determine if prior authorization or precertification is required
  • Determine if you are eligible for Medicaid or alternative coverage

Celgene Patient Support® can assist with the prior authorization or precertification process with insurance providers by*:

  • Providing your doctor’s office with the necessary forms
  • Following up with the insurance provider to determine the outcome

*Celgene provides a facilitation service and will not provide any medical input into a prior authorization.

If your health insurance has denied coverage of the Celgene medicine your doctor has prescribed, we can assist with the appeals process.* An appeal will ask your health insurance to cover your Celgene medicine.

*Celgene provides a facilitation service and will not provide any medical input into an appeal.

Yes, even if you do not have health insurance or enough coverage to pay for your medicine, the Celgene Patient Assistance Program (PAP)* may be able to provide you with the prescribed Celgene medicine at no cost. To qualify, you must meet certain financial criteria. We can also help you find other programs for which you may qualify to help pay for your medicine.

To find out more, call your Celgene Patient Support® Specialist at 1-800-931-8691,
Monday – Thursday, 8 am – 7 pm ET, and Friday, 8 am – 6 am ET (translation services available).

*Patients must meet specified financial and insurance eligibility criteria to qualify for assistance.

*Celgene Patient Support® cannot provide insurance advice or make insurance decisions.