Understanding Insurance
Coverage and Reimbursement
Did you know that 4 out of 5 patients who requested assistance from Celgene Patient Support® received their medication? We
have helped more than 15,000 patients since 2007.
The reimbursement process can be complicated. Your dedicated Celgene Patient Support® Specialist is available
to help you with your insurance needs. We can help you understand your insurance coverage, explore additional
options and identify resources that may be available to you.
Click on the questions below to learn more.
Your Celgene Patient Support® Specialist will guide you through your insurance policy. We will also help you
explore financial resources if you do not have enough insurance or need help paying for out-of-pocket costs.
An insurance plan may need to approve the use of a medication before they will pay for it. This is called prior
authorization. Your Celgene Patient Support® Specialist will help determine whether a prior authorization is
needed for your medication. We will work with your doctor’s office throughout the prior authorization process.
Every insurance policy has different rules about which drugs and procedures will be covered. If you have been
denied coverage for a Celgene product, we can explore appeals or other coverage options.
Even if you have insurance, your coverage may be limited. If you need help with co-payments or have out-of-pocket
expenses with your Celgene products, there are resources that may help you. We will help you find resources
available to you.
For more help, contact Celgene Patient Support® at 1-800-931-8691. Your Celgene Patient Support®
Specialist is a dedicated, central point of contact who will work on your behalf to coordinate resources available to you.
Together we will exhaust all options to help you get the information and support you need.
Celgene Patient Support® Checklist
Your Celgene Patient Support® Specialist may need this information when helping you.
Download Checklist
Click on the links below to learn more about the different types of insurance coverage:
Need more help?
Contact us at 1-800-931-8691 or send us an e-mail.