Frequently Asked Questions

The Celgene Patient Support^® program provides a dedicated, central point of contact for patients and healthcare professionals who rely on Celgene products. If you need help with accessing a Celgene medication that your doctor has prescribed, we will exhaust all possibilities.

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Yes. If your doctor has decided to prescribe a Celgene product for you, we are here to answer your questions. Call us at 1-800-931-8691.

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Each patient will be assigned a dedicated Celgene Patient Support^® Specialist. We will work with you and your doctor’s office to:

• Explain your benefits
• Facilitate prior authorization
• Assist with appeal support after insurance denials
• Navigate your Medicare coverage
• Assess co-pay options
• Follow up on your prescription status
• Help you apply for the Celgene free medication program
• Guide you through Celgene products and restricted distribution programs

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Make sure you give your doctor’s office all of your medical and prescription drug cards.

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Each insurance company has its own rules. Contact Celgene Patient Support^® at 1-800-931-8691. We will verify your coverage for Celgene products.

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Each insurance policy has different rules about which drugs and procedures will be covered. If you have been denied coverage for a Celgene product, we can explore appeals or other coverage options.

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Your insurance company may need to approve the use of your medication before they will pay for it. This is called a prior authorization. Your Celgene Patient Support^® Specialist will help determine whether a prior authorization is needed. We will work with your doctor’s office throughout the prior authorization process.

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If your insurance company does not approve your medication, your doctor’s office can request a review of this decision. This is called an appeal. Celgene Patient Support^® can assist your doctor’s office throughout the appeals process and follow-up on the result.

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Yes. Celgene Patient Support^® can help you and your doctor's office with prior authorizations and appeals. Contact Celgene Patient Support^® at 1-800-931-8691 for assistance.

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There may be programs available to help you if you do not have prescription drug coverage. These may include enrolling in Medicare Part D, a state funded program, or the Celgene free medication program. Please contact Celgene Patient Support^®—we will exhaust all possibilities to assist you.

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Before you complete any forms, please call Celgene Patient Support^® at 1-800-931-8691. We will help you determine which (if any) forms you need to complete.

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If you cannot pay your co-pay, your Celgene Patient Support^® Specialist can refer you to an independent, non-profit organization for financial assistance. Each independent organization has its own rules. Your Celgene Patient Support^® Specialist will help you explore all available options. Additional information about charitable and non-profit organizations can be found in the Co-Pay Assistance Programs section of this website.

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Certain Celgene medications are only available through restricted distribution programs. Restricted distribution programs are mandated by the Food and Drug Administration (FDA) because of the risks associated with certain medications. Only certain pharmacies can fill your prescription for these Celgene medications. Contact Celgene Patient Support^® at 1-800-931-8691 to learn more about the Celgene prescription process for restricted distribution products.

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It may vary depending on your insurance. We understand how important it is for patients to get their medication quickly. We are here to help avoid any unnecessary delays. Click here for a step-by-step guide through the prescription process.

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Celgene Patient Support^® Specialists cannot:

• Recommend specific insurance programs or pharmacies—but we can provide lists of these programs and pharmacies based on your needs
• Recommend a specific foundation for co-pay assistance—but we can provide lists of these foundations based on your needs. We cannot complete the applications required by these foundations for you, but we can guide you through the process
• Provide monetary co-pay assistance directly to you—but we can connect you with co-pay organizations to provide financial assistance
• Provide medical advice to you—but we can connect you to Celgene Medical Services
• Complete paperwork or surveys for restricted distribution programs

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