Did you know that 4 out of 5 patients who requested assistance from Celgene Patient Support® received their medication? We
have helped more than 25,000 patients since 2007.
For answers to common questions about reimbursement and Celgene Patient Support®,
click on the links below:
The Celgene Patient Support® program provides a dedicated, central point of contact for patients and healthcare professionals who rely on
Celgene products. If you need help with accessing a Celgene medication that your doctor has prescribed, we will exhaust all possibilities.
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Yes. If your doctor has decided to prescribe a Celgene product for you, we are here to answer your questions. Call us at 1-800-931-8691.
Each patient will be assigned a dedicated Celgene Patient Support® Specialist. We will work with you and your doctor’s office to:
Make sure you give your doctor’s office all of your medical and prescription drug cards.
Each insurance company has its own rules. Contact Celgene Patient Support® at 1-800-931-8691. We will verify your coverage for Celgene products.
Each insurance policy has different rules about which drugs and procedures will be covered. If you have been
denied coverage for a Celgene product, we can explore appeals or other coverage options.
Your insurance company may need to approve the use of your medication before they will pay for it. This is called a prior authorization. Your Celgene
Patient Support® Specialist will help determine
whether a prior authorization is needed. We will work with your doctor’s office
throughout the prior authorization process.
If your insurance company does not approve your medication, your doctor’s office can request a review of this decision. This is called an appeal. Celgene
Patient Support® can assist your doctor’s office throughout the appeals process and
follow-up on the result.
Yes. Celgene Patient Support® can help you and your doctor's office with prior authorizations
and appeals. Contact Celgene Patient Support® at 1-800-931-8691 for assistance.
There may be programs available to help you if you do not have prescription drug coverage. These may
include enrolling in Medicare Part D, a state funded program, or the Celgene free medication
program. Please contact Celgene Patient Support®—we will exhaust all possibilities to assist you.
Before you complete any forms, please call Celgene Patient Support® at 1-800-931-8691. We will help you determine which (if any) forms
you need to complete.
If you cannot pay your co-pay, your Celgene Patient Support® Specialist can refer you to an independent, non-profit organization for
financial assistance. Each independent organization has its own rules. Your Celgene Patient Support® Specialist will help you explore all
available options. Additional information about charitable and non-profit organizations can be found in the Co-Pay Assistance
Programs section of this website.
Certain Celgene medications are only available through restricted distribution programs.
Restricted distribution programs are mandated by the Food and Drug Administration (FDA) because of the risks associated with certain
medications. Only certain pharmacies can fill your prescription for these Celgene medications. Contact Celgene Patient Support® at 1-800-931-8691 to
learn more about the Celgene prescription process for restricted distribution products.
It may vary depending on your insurance. We understand how important it is for patients to get their medication quickly. We are here to help avoid any
unnecessary delays. Click here for a step-by-step guide through the prescription process.
Celgene Patient Support® Specialists cannot:
Need more help?
Contact us at 1-800-931-8691 or send us an e-mail.
Your Celgene Patient Support® Specialist may ask you to complete a Patient Assistance Application
Click here to access this form
Explore co-pay assistance options and related resources
Learn about the prescription process and how your Celgene Patient Support® Specialist can help
The Celgene Patient Support® program is a service provided by Celgene Corporation.
Celgene Patient Support® is a registered trademark of
©2006-2012 Celgene Corporation 3/12
Please note: This resource is for informational purposes only. Information on this site should not be construed as medical advice.
The submission and completion of reimbursement- or coverage-related documentation is the responsibility of the patient and the healthcare professional.
This site is intended for US audiences only.